Knowing your clients is the most important part of your business

Positive Special Needs Parenting specialises in assisting providers to better understand, support and service clients and their families. This understanding is key to improving the effectiveness of communications material, programs and interventions. It’s also key to improving client outcomes and better supporting special needs families.

As special needs parents, based in Newcastle NSW, we’re uniquely positioned to help. By sharing our personal knowledge and experience, we’ve already supported local businesses improve understanding, relationships and outcomes for clients. We’ve worked with small and large organisations such as CatholicCare and One Stop Sensory Shop, to plan and implement support programs, deliver presentatons and develop email marketing campaigns.

We can do the same for you.

Consultation services: It can be hard to glean information to better support your clients and their families, in session, when your focus needs to be on their immediate needs. However, we’re available for consultation sessions to answer your questions & help find ways to better serve your families. If you’re looking to improve your understanding of the needs of special needs families, Positive Special Needs Parenting can provide first-hand insight from the perspective of special needs parents. We can also offer project management, business consultancy and specialist in-service sessions to address specific areas of concern.

Writing services: In the increasingly competitive disability sector, it’s important you cut through the noise and reach the people who need your services most. As experienced writers and special needs parents, we personally understand the needs of your audience and can speak their language. We have worked with clients to develop website copy, client programs, blog posts, email marketing, social media updates and presentations for individuals and businesses in the disability sector. We can also assist with instructional design, procedures, templates, grant applications, technical writing, reports and program development.

Speaking services: Presentations, community programs and Information sessions can help establish your authority, build trust and provide more value to your clients. It’s also a great way to connect families, improve relationships and build your community profile. An experienced speaker, Kirsty can work with you to develop and deliver information sessions to client families. We can develop this material for your own speakers, coach your speakers, or, alternatively, present sessions for you.

Administrative services: Pressure is increasing on service providers to comply with administrative and governance requirements in the new NDIS world. As a former project manager in the Commonwealth public service, Kirsty is experienced in managing compliance documentation in a government setting. We can also undertake detailed research activities and provide comprehensive recommendations for you. Don’t waste your time trying to do it all yourself. Let us take the administrative load off you so you can spend your time better meeting your clients’ needs.